SHIPPING INFORMATION

Orders are normally processed within 24 hours Monday – Friday.

Shipments in

UK 1–2 working days.

EUROPE 1-5 working days.
REST OF THE WORLD 5-7 working days.

UK STANDARD  £5

UK EXPRESS  £10
EUROPE STANDARD  £15
EUROPE EXPRESS  £30
REST OF THE WORLD  £35

We deliver to most countries where ROYAL MAIL TRACKED, DHL and UPS is available. Carrier might change pending availability. We are unable to ship to P.O. boxes, Pack Stations or military addresses.

We are currently operating at normal speed while taking great safety measures to protect our staff. Please be aware that local safety measures or restrictions regarding COVID-19, might affect delivery times.

Delivery times are estimates and begin from the date of dispatch.  Any orders placed on Saturday or Sunday will be shipped the following week. Please note that deliveries are not made on holidays.

Please ensure that the billing and shipping address details are correct, as we are unable to redirect. Always include a phone number.

For any delivery destinations outside of the European Union, you are responsible for Customs/Duty and Import taxes to receive your order. Any delay in paying these customs fees will result in a delay of delivery of your order.

We recommend contacting your local customs office for current charges before you order, to avoid any unexpected charges.

For any questions please contact us at info@ellaboucht.com and we will get back to you within 24 hours.

Our operating hours are Monday to Friday, 10am to 5pm GMT

RETURNS INFORMATION

You may return full priced items within 14 days from the date of delivery for a full refund minus shipment (£20 for UK, £35 for EUROPE and £45 WORLDWIDE), on the condition that the item is unused, in the original packaging with tags still attached. Sales items are non-refundable.

Where possible, we will offer to repair faulty items. Please contact info@ellaboucht.com for more information.

To return any item from your order, e-mail us at info@ellaboucht.com with your order number and reference of the item you would like to return. Our team will be in touch to provide a return form for you to complete that should be included in the package with your return as well as a shipping label.

Once your return is received, it will undergo a quality check. Please allow up to 7 days for this to be completed. Once items have passed inspection, the refund will be automatically applied to your original method of payment within 7 working days, subject to your bank’s processing time.

Your are responsible for shipping costs associated with returning any item. You can either ship yourself directly or the cost of return shipping will be deducted from your refund. Customs and duties costs, as well as cost of original shipment will not be refunded.